Política de reembolso

RETURN POLICY FOR SALE CONTRACTS AGREED WITH ISCANUELA.

In accordance with applicable law , you have the right to withdraw
from the sale contract with ISCANUELA for any reason and without incurring
any penalty within fourteen (14) days from the date on which you received the products purchased from www.iscanuela.com

You can exercise your right to return by contacting Customer Care at returns@iscanuela.com

In accordance with applicable law, once you have exercised your right to withdraw from the sale contract, the products to be returned must be handed over to the courier within fourteen (14) days of the date you received them.

In accordance with applicable law, the right to return is excluded in the event that you purchased customised or personalised products, or sealed
items that were opened after delivery and that cannot be returned for health or hygiene reasons. 

1. Conditions for exercising the right to withdraw

The right to withdraw from the sale contract shall be deemed
correctly exercised if the following conditions have been fully met:

a. The right to withdraw has been correctly exercised within
fourteen (14) days of receiving the products following the procedures set out above

b. The products have not been used, worn or washed and, in any
case, are compliant with the requirements detailed in the section on compliance checks for returned products below;

c. The identification tag with the disposable seal is still attached to the products as it constitutes an integral part of the product

d. The products are returned with their original packaging (if you
want to return a kit, it must include all of its components);

e. The products are handed over to the courier within fourteen
(14) days of the date you received them and after notifying the Vendor of your decision to withdraw from the sale contract

f. The products are not damaged

If you have complied with the relevant conditions, ISCANUELA,
in accordance with applicable law, will fully reimburse the price of the products purchased. The only expenses borne by you will be those for returning
the products.

2. Procedure for returning products to ISCANUELA 

The possibility to track the shipment for each package sent at any time using this shipping method relieves you from any responsibility for loss or damage to the products during transit.

3. Compliance checks for returned products

You will be notified if the returned products cannot be accepted because they are not compliant with the conditions indicated in previous section 1 or with the applicable law and you can choose, at your own expense,
to have the products returned to you. If you refuse said delivery,
ISCANUELA reserves the right to retain the products and the amount paid for the purchase of the products.

All products must be returned in a new and unused state, in
perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), including all packaging, accessories and
documents. ISCANUELA reserves the right not to accept any return if the product shows signs of wear or has been used or altered from its original
condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.

For example, ISCANUELA may make a reduction in the following circumstances:

•   the product(s) have been used, worn, damaged or washed;

•   the identification tag with the disposable seal is not attached to the product(s) or has not been returned. Please note that the identification tag constitutes an integral part of each product; and/or

•   you have not returned any packaging which is an integral part of a product (such as a dust bag).

You will be informed if ISCANUELA proposes to reduce your refund for this reason. In this instance, you may (as an alternative to ISCANUELA providing you with a reduced refund) choose to have the products
sent back to you at your own expense. In the event of the latter, should you refuse this shipment, ISCANUELA reserves the right right to retain both the products and the amount specified for the decreased refund owing to the
decrease in value of the returned products.

ISCANUELA does not assume any responsibility for items returned by mistake or items not related to the return left in the packaging or in the returned items. 

4. Refund times and procedures 

Once ISCANUELA has received the returned products and checked all requirements have been met, you will receive an email confirming that the
return has been accepted and ISCANUELA will proceed with a full refund, or, if the products are found to have decreased in value, you will receive an email informing you of the amount deducted from the refund and ISCANUELA
will proceed with the refund of the remaining amount. Whatever the form of payment used, ISCANUELA will process the refund as quickly as possible
and, in any case, within fourteen (14) days from the date it was informed of your decision to exercise your right to return, and once it has checked that the return was carried out in compliance with the above conditions. 

The time period for refunding the amount paid for purchasing the
returned products depends on the form of payment used: 

•   Purchase by credit/debit card: refund time will depend on the card company, but will normally take place within two billing
cycles. The credit's value date will be the same as the original debit. You will not, therefore, suffer any losses in terms of bank interest.

•   Payment by PayPal (if available): refunds will be credited to your PayPal account and will be visible immediately. The actual reimbursement of the credit card associated with your PayPal account will depend on the company that issued the card. 

In the case of gifts, the refund of the sum paid for purchases will be made to the individual who made the payment. 

As an alternative to having your credit/debit card, PayPal or bank account refunded for returned products, you can choose to receive store credit that can be used towards purchases on www.iscanuela.com according to article 10 of the General Terms and Conditions of Sale.

5. Identification Tag 

We remind you that all products sold by ISCANUELA include an identification tag attached with a disposable seal which is an integral part of
the product. Please try on the products without removing the tag and seal.
Products returned without the tag and seal will not be accepted.

6. Consumer Code 

These conditions for exercising the right to withdraw from the sale contract are an integral part of the General Terms and Conditions of Sale and are governed by Italian law, and in particular by the Consumer Code.